Got a question? We are here to help.

Whether it is about your order, shipping, sizing, or designs - drop us a message below. We treat every question like it came from part of the pack.

Please include: Your full name, your email, your order number (if it is an order issue), and a short note about what you need help with. The more details, the faster we can sort it out.

Response time

We reply within 1 to 2 business days. During busy seasons and holidays it may take a little longer, but we will get back to you. Your Frenchie can supervise your inbox in the meantime.

Order and shipping questions

Wondering where your package is? Check your tracking email first. If tracking has not moved for several days, reach out and we will dig into it.

Returns and exchanges

For returns or exchanges, check our Return Policy page for full details. We handle defects and misprints directly. Change-of-mind returns follow the guidelines listed there.